Does the device and the app have any information security software?
We use an encrypted IoT system that stores the user’s information in his or her account, access to the user account, data and all permissions are in the hands of the user, and it’s all secured in our database standing with GDPR.
Last updated: January 30, 2019 07:53
Is it better to hang on the wall or on the ceiling?
We recommend hanging the product on the wall
Last updated: January 30, 2019 07:53
What type of VOC's Aura can detect and how you deal with them?
- VOC’s are the leading pollutant in the indoor environment and we at Aura take it seriously. Aura can detect a list of VOC’s, here are the main ones:
Ethylhexanol
Dodecanol
Nonanol
Phenol
Butoxyethanol
Methenamine
Triethylamine
Acetonitrile
Ethyl
toluene
Benzene
Chlorobenzene
Dichloroethane
Formaldehyde
Acetaldehyde
Benzaldehyde
- The VOC’s are treated with our carbon filter that adsorps and neutralize them.
Last updated: May 22, 2019 02:47
What type of power adaptor do you have? Is it compatible to 110V / 220V?
Input voltage range 110V-240V AC, 28W, 50Hz / 60Hz, output voltage 12VDC, 50W.
Last updated: January 31, 2019 06:23
What type of power cable and plugs will I receive?
We will deliver power cable and matching plugs based on your country; we provide US, UK, EU, and Australia plugs.
Last updated: January 31, 2019 06:23
What are Aura's dimensions (size and weight)?
size: 293 x 293mm
or 11.5 x 11.5 inches
Depth 140mm
or 5.5 inches
weight: 3 kg
or 6.6 pound
Last updated: May 22, 2019 02:43
How does AURA AIR helps with allergy problems?
Our RAY filter has a special fabric-based biofilter layer which contains copper that has the ability to neutralize mites and help people with allergies. Our pre-filter handles pollen, this also helps alleviate allergies.
Last updated: May 22, 2019 05:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.